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Limit on Olivia Responsibility This limit applies to all Olivia vacations. The cruise lines, resorts, hotels / lodges, carriers, excursion providers and other suppliers providing tour services to The Olivia Companies, LLC, (“Olivia”) are independent contractors and are not principals, agents, employees, partners or joint venturers of Olivia or its affiliates. The tour participant agrees that neither Olivia nor its affiliates shall be liable for any damage, loss (including personal injury, death and property loss) or expense occasioned by any act. Traveler acknowledges and agrees that Olivia shall not be liable for any loss, damage, cost or expense whatsoever for any failure of performances, improper act or any omission to act. Cruises & Resorts Reservations / Payments Reservations can be made by your travel agent - Adonis Holiday. Rates All rates are per person, in U.S. dollars and based on double adult occupancy. Cruise rates include cabin, all meals/entertainment and Olivia staff assistance. Rates do not include airfare, port tax, gratuities or optional port excursions. Resort rates include all meals, beverages and cocktails. Deposit A deposit of USD$250 per person is required at the time of booking to secure a reservation (USD$500 for Riverboats, Adventures, and Selected* Cruises and Resorts), unless otherwise noted. Deposits are non-refundable. Forms of Payment Payments may be made by auto debit, Discover Card, Visa, MasterCard, check or money order. Special offers are valid until date noted. Payment Plan An administration fee of $5 per person will be charged for each auto debit payment. The fee is $10 per person per payment for payment plans using check or credit card. A $50 fee applies to any payment plan changes. A $25 late fee applies to payments received more than 10 days late. Olivia reserves the right to cancel reservations due to non-payment or accounts in arrears. Non-sufficient fund fee is $25. Travel Insurance Olivia strongly encourages the purchase of trip cancellation insurance. Visit our travel insurance page for more information. Cancellation Fees Balance to be paid in agreed monthly payments* due the 15 th or last day of each month for check or credit card payments or on the 12 th or 27 th day of each month for ACH payments, based on the date of invoice. Reservation subject to cancellation for non-payment according to agreed upon terms. All vacation extensions non-refundable except as noted in brochure. For reservations on Riverboats, Adventures, and Selected* Cruises and Resorts, these cancellation fees apply: For reservations on All Other Cruises, Resorts, and Tours, these cancellation fees apply: Please note that Olivia vacations cannot be re-sold and are not transferable. All vacation stretchers are non-refundable except as noted in the Olivia catalog. Please note that a cancellation is not effective until it is received in writing from all parties at the Olivia office at 434 Brannan Street, San Francisco, CA 94107. Name Changes $75 per person is charged for name changes. A name can be changed one time. The primary name on reservation cannot be changed. Requests must be made 30 days prior to departure. Last Minute Bookings Bookings made less than 30 days prior to departure date are subject to a $25 surcharge for rush processing. Non-Discountable Amount Non-discountable amount (NDA), which includes port taxes and gratuities, is not included in the advertised fare. This amount is not subject to any promotional discounts and is subject to change without notice. Airfare Rates do not include airfare, except when stated. Ask your travel consultant about special airfare packages. Group Rates Group rates are available. Pre-Departure Packets Confirmations are mailed upon booking. Olivia documents will be mailed three to four weeks prior to departure. Travel Documents Proof of citizenship is required for all trips. A valid passport is preferred, but a valid government issued photo identification plus birth certificate or affidavit of citizenship are acceptable for U.S. and Canadian citizens traveling to Mexico, Canada or the Caribbean. A valid passport is required for travel to all other countries. Age All guests traveling with Olivia (with the exception of the Olivia Kids & Family vacations) must be 21 years or older. Passengers with Special Needs Whenever possible, Olivia tries to accommodate guests with special needs. However, the following conditions apply: Any physical disability or mental condition that requires special treatment or attention must be reported to Olivia when the reservation is made; Olivia has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Olivia can provide; Olivia reserves the right to deny participation in certain activities based on past or present medical conditions. Questions? Contact Olivia's Guest Services Department; all guests with disabilities must be self-sufficient and should travel with a passenger who will provide any necessary assistance during the trip or in the event of an emergency; and guests who use a wheelchair must provide their own small, collapsible chair and may find certain areas inaccessible. Olivia Outdoors Route Rating Information Olivia Outdoors are designed for people who love the outdoors. You don't need to be a fitness guru to have fun. What you can expect is to bike 10 to 30 miles a day or walk three to seven miles a day. Some trips have additional routes which allow for more activities. Our goal is to create a fun, flexible, self-paced environment so you can experience the best of your destination. |
